Job Description
Accounts Receivable Supervisor - Exciting new opportunity in Richmond VA!
We are looking for an experienced Accounts Receivable Supervisor/Manager to oversee credit, collections, and cash application functions within a dynamic international organization. This role requires a proactive leader who can manage financial processes effectively while collaborating with internal teams and customers. The ideal candidate will demonstrate strong analytical capabilities, attention to detail, and exceptional communication skills.
Responsibilities:
• Lead the collections process for U.S. accounts, ensuring timely follow-up and reducing overdue receivables.
• Collaborate with internal departments to resolve invoicing errors, service issues, and documentation discrepancies that impact collections.
• Respond promptly to customer inquiries regarding invoices through email and third-party audit platforms.
• Manage the resolution of past-due balances, short payments, charge disputes, and unapplied cash.
• Develop and monitor metrics such as aging percentages and collection performance, providing regular updates to leadership.
• Administer account hold and release decisions while negotiating payment arrangements with customers.
• Oversee credit management by reviewing applications, assessing financial data, and determining customer creditworthiness.
• Establish and enforce credit limits and payment terms in alignment with company policies and risk tolerance.
• Support accurate cash application processes and investigate unapplied or misallocated payments.
• Drive process improvements to enhance efficiency and automation within credit and collections workflows
• Bachelor’s degree in Accounting, Finance, Business, or a related field is preferred.
• A minimum of 5–7 years of experience in credit, collections, or accounts receivable, including supervisory duties.
• Previous experience in distribution industry is highly desirable.
• Proficiency in analyzing customer financials and managing diverse credit portfolios.
• Strong analytical and problem-solving skills with a high degree of accuracy and attention to detail.
• Advanced proficiency in Microsoft Excel and familiarity with accounting or ERP systems.
• Excellent organizational and communication abilities to manage customer relationships effectively.
• Experience working with third-party payment or audit portals is a plus
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