Job Description

Job Description

Who we're looking for:

The Administrative Assistant will learn our customer experience role, logistics support role, and accounting support roles to thoroughly support the office, sales, logistics, accounting & service teams, and ensure clerical items are completed in a timely and accurate manner.

We’re seeking an intelligent, detail-oriented team player who takes pride in their exuberance and customer service.  You’ll be jumping between assisting drivers, assisting customers, and supporting our sales, logistics, accounting & service teams, so the ability to multi-task and handle disruption without losing focus is essential. You’ll help create a first impression with visitors, drivers, and customers, and you’ll represent an organization known for exceptional customer service.  

What we offer you:

An impressive benefits and rewards package

·        Medical, dental, and vision insurance, where 95% of your premium is company-paid

·        Company-paid life and disability insurance

·        401k savings plan; we contribute 3% of your salary regardless of your contribution

·        Accident, critical illness, and supplemental life insurance

·        Flexible PTO - We’re all adults here

·        Competitive base salary

A great environment

·        Casual dress code

·        Limitless development – you grow us, we’ll grow you

·        A culture of gratitude

Duties and Responsibilities Include:

• Creating a competent and caring first impression with visitors, customers, and drivers in person and on the phone
• Answering, screening, and directing phone calls to the appropriate team member, taking messages and scheduling appointments as needed.
• Receiving and preparing for shipment all mail, documents, packages, and courier deliveries, distributing items as appropriate
• Performing a broad array of administrative and clerical support tasks.
• Performing filing and recordkeeping.
• Completing vendor applications.
• Processing incoming checks.
• Completing driver intake forms.
• Escorting drivers to the shop floor, upholding high workplace safety standards.
• Communicating with internal customers and third-party partners about freight details, delivery or pickup times, and special handling requests.
• Maintaining records of delivery and pickup times.
• Preparing dispatch documents, and generating freight bills and invoices where applicable.
• Providing administrative support to AR/AP
• Serving as a liaison between different departments and people.
• Performing other related duties as necessary or assigned.

Required skills/abilities:

·        Ability to portray unwavering friendliness, regardless of the circumstance

·        Exceptional attention to detail

·        Ability to retain detailed information

·        Highly organized

·        Excellent written communication

·        Excellent sense of urgency and prioritization skills

·        Proficient in Outlook

Eduction/Experience:

·        Bachelor’s degree

·        4+ years’ experience in customer service.

·        Experience with high-volume and fast-paced work environments.

·        Experience with Google Sheets, NetSuite, and Adobe preferred but not required.

Physical Requirements:

·        Prolonged periods sitting at a desk and working on a computer.

·        Must be able to lift up to 20 pounds at times.

·        Must be able to move around and on equipment to take photographs.

Location:

• On-site in Cartersville, GA

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