Job Description

Factory Direct Renovations Group

number one growing Home Improvement Company is seeking Appointment Setters in our Broward County, Florida market. Customer service experience is a must, as you will be interacting with clients on the phones discussing our products and securing sales leads and appointments for our team. FAST growing home improvement company with lots of opportunities to grow.

Responsibilities:

• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners' information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

• Set appointments and schedule leads for our Outside Sales Reps
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Provide customers with product and service information
• Update existing customer information
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Computers, CRM skills and excellent customer service skills is a MUST, Quick Learning and
• Follow-up skills are important.

Education and Experience:

• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications

Key Competencies:

• Communication skills Information gathering & management
• Persuasiveness Adaptability
• Initiative Tenacious; Resilient Stress tolerance
• High energy level Self-Motivation
• Industry best training
• Ongoing Support
• Advancement Opportunities

The average appointment setter can make between $480.00 to $700.00+ weekly with hourly and commission. Days: Monday- Friday- and able to work two Saturday per month-required (day or afternoon hours available)

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