Customer Success Specialist Job at Robert Half, Long Beach, CA

Tm1RN1p6L0dzNmZ6eTJTQnB3TVBPaE42MHc9PQ==
  • Robert Half
  • Long Beach, CA

Job Description

Job Description

Job Description

We are looking for a dedicated Customer Success Specialist to join our team in Long Beach, California. In this long-term contract position, you will play a pivotal role in supporting students and ensuring a seamless experience throughout their educational journey. This role requires strong communication skills, a problem-solving mindset, and the ability to collaborate with multiple teams to achieve positive outcomes.

Responsibilities:
• Provide compassionate and detail-oriented support to students, addressing their needs and guiding them through key next steps in a timely manner.
• Identify underlying challenges and propose innovative solutions to help students overcome barriers to enrollment or continued education.
• Effectively communicate the value of our institution by aligning its benefits with the needs and goals of students and their influencers.
• Ensure accurate and compliant processing of financial aid applications in alignment with state and federal regulations.
• Guide students through the financial aid process, clarifying steps and providing updates on their progress.
• Educate students on financial aid options, rights, responsibilities, and alternative funding solutions, including scholarships and loans.
• Collaborate with Admissions, Student Services, Education, Employment Services, and Accounting teams to enhance student satisfaction and operational outcomes.
• Manage a designated caseload of students using various tools and processes to ensure their success.
• Work closely with admissions representatives to assess students’ likelihood of starting or continuing their education and to forecast enrollment outcomes.
• Support students throughout their educational journey to ensure retention, persistence, and successful graduation.• Proven experience in customer service or student support roles, preferably in the education or financial services industry.
• Familiarity with financial aid processes, including federal and state regulations.
• Proficiency in using tools such as Avaya CMS, CRM systems, and Epic Software.
• Strong ability to handle inbound calls and assist customers with inquiries and concerns.
• Knowledge of billing and benefit functions within an educational or financial context.
• Exceptional problem-solving skills with a proactive approach to addressing student needs.
• Effective collaboration skills to work with cross-functional teams and achieve shared goals.
• Excellent verbal and written communication skills to clearly convey information and provide guidance.

Job Tags

Contract work,

Similar Jobs

Symphony Talent, LLC

Lot Associate Job at Symphony Talent, LLC

Job DescriptionLot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts...

ScionHealth

Registered Nurse / LDRPN- RN Job at ScionHealth

 ...and other pertinent information, completely in the patient's medical record according to nursing standards and policies Performs...  ...for patient's age Receives physician's orders, ensures transcription is accurate and documents completion. Administers medication utilizing... 

K.A. Recruiting, Inc.

Med/Surg Registered Nurse Job at K.A. Recruiting, Inc.

MED/SURG RN NEEDED IN BEAUTIFUL PLUMAS NATIONAL FOREST SETTING IN NORTHERN CALIFORNIA Full time, night shift position Located in town ranked #8 on list of America"s Coolest Small Towns in 2013 Cost of living in town LESS than national average - very rare for California... 

ElevatEd

Substitute Teacher Job at ElevatEd

 ...Job Description Job Description Join Our Team as a Creative Substitute Educator! Are you passionate about early childhood education? Do you enjoy creating a safe, inspiring environment for young children to grow and explore? The Js Early Childhood Program is... 

Only Data Entry Clerk

Data Entry Assistant - Entry Level (Remote) Job at Only Data Entry Clerk

About the job Data Entry Assistant - Entry Level (Remote) CHECK YOUR EMAIL, INCLUDING YOUR SPAM FOLDER, FOR INSTRUCTIONS AFTER APPLYING Are you ready to embark on a career that offers endless opportunities for growth and development? Do you have a passion...