Customer Support representative (Tech-Oriented) Job at PocketLink ltd., Miami, FL

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  • PocketLink ltd.
  • Miami, FL

Job Description

About Us:

Pocket Link is a tech company providing supply chain automation software for B2B vendors. We're looking for a dependable, tech-comfortable Customer Support Specialist to join us in delivering excellent service to our clients.

What You’ll Do:

  • Respond to customer inquiries via email, phone, and chat
  • Troubleshoot basic technical issues related to our software and Windows-based systems.
  • Assist customers with installations, updates, and configurations
  • Document support interactions and solutions clearly
  • Collaborate with the tech team to escalate complex cases
  • Learn SQL Server basic queries to be able to support more advanced cases.

What We’re Looking For:

  • Strong English communication skills (spoken and written)
  • Good computer orientation and basic Windows knowledge (network settings, file systems, etc.)
  • Quick learner with the ability to follow technical instructions.
  • No college degree required – skills, attitude, and reliability matter more

Why Join Us?

  • Friendly and supportive team
  • Opportunity to grow with a tech company that values your input
  • Training provided – we invest in your success

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