Job Description

Job Description

Position Summary: The Director of IT & Infrastructure is the senior technology leader responsible for architecting and scaling the systems that power Knight-Swift Warehousing and Fulfillment Company’s logistics network. This is a Dual-Threat, Builder role —combining ownership of physical infrastructure and network architecture with leadership over the warehouse application ecosystem that drives throughput, labor efficiency, and client onboarding speed.

This role exists to ensure Knight-Swift Warehousing and Fulfillment can launch new facilities rapidly, operate reliably at scale, and meet demanding customer requirements. The Director defines standards, orchestrates vendors, and leads teams to deliver repeatable, high-confidence outcomes in a 24/7 warehouse environment.

Essential Duties and Responsibilities:

Technology Strategy & Architecture

• Define and execute a multi-year technology roadmap aligned with facility expansion, operational growth, and future automation.
• Establish and enforce company-wide standards for site design, infrastructure architecture, and deployment consistency.
• Translate operational goals (throughput, density, uptime) into scalable technical solutions.

Facility Launch Enablement (“Site-in-a-Box”)

• Own IT readiness for new distribution centers from early planning through “Day-1” shipping.
• Deliver a repeatable Site-in-a-Box deployment model that enables rapid, standardized site launches.
• Orchestrate a national ecosystem of MSPs, ISPs, and low-voltage partners to execute builds to Knight-Swift Warehousing and Fulfillment standards.

Infrastructure & Network Architecture

• Architect resilient warehouse and corporate networks capable of supporting high-density RF environments and future automation.
• Ensure operational continuity through redundancy, monitoring, and recovery planning.
• Maintain network and systems reliability in support of 24/7 logistics operations.

WMS & Application Ecosystem Ownership

• Serve as the senior owner of the warehouse application ecosystem, including WMS and adjacent logistics systems.
• Guide WMS functional logic (allocation, waving, picking strategies) to improve labor efficiency and operational performance.
• Accelerate client onboarding by standardizing application and integration patterns.
• Ensure accurate, real-time operational visibility for internal teams and customers.

Operational Resilience, Security & Risk

• Own business continuity and disaster recovery readiness for critical logistics systems.
• Define and maintain a cybersecurity posture appropriate for enterprise supply-chain environments.
• Ensure technology risks are identified, managed, and communicated effectively to leadership.

Financial & Commercial Partnership

• Own IT CapEx and OpEx planning with a focus on operational ROI and scalability.
• Partner with Commercial and Operations teams to validate technical requirements and support customer engagements.

Required Qualifications:

• 10+ years of progressive IT leadership experience, preferably in logistics, 3PL, warehousing, or distribution.
• Proven success supporting multi-site environments and facility expansions.
• Experience leading both infrastructure/operations teams and application or WMS functions.
• Strong background managing external vendors and service partners.

Technical & Business Fluency

• Enterprise infrastructure and networking architecture (warehouse edge environments).
• WMS functional concepts and supply-chain application ecosystems.
• Integration approaches commonly used in logistics environments (EDI/API).
• Budget ownership and ROI-driven decision making.

Leadership Profile

• Builder mindset with the ability to create scalable systems and teams.
• Comfortable operating in warehouses, construction environments, and executive settings.
• Clear communicator who translates technical trade-offs into business impact.

Physical Demands:

·       Prolonged periods of sitting at a desk and working on a computer.

·      Occasional lifting of items up to 20 pounds.

·      Ability to work in an office environment with standard office equipment.

Work Environment:

• Availability for off-hours support during launches, cutovers, and critical incident

Travel Requirements:

·      Ability to travel 30% for new site launches and site visits

Equipment Used:

·       Network & Infrastructure Hardware: Enterprise-grade routers, switches (Layer 2/3), and Firewalls (e.g., Cisco, Fortinet, or Meraki); High-density Wireless Access Points (WAPs) and Wireless LAN Controllers (WLCs) optimized for steel-rack environments.

·       Data Capture & Mobility: Industrial handheld RF scanners (e.g., Zebra, Honeywell), vehicle-mounted terminals (VMTs) for forklifts, and industrial label printers (Zebra/Sato).

·       Compute & Storage: Physical and virtual servers (VMware/Hyper-V), SAN/NAS storage arrays, and Uninterruptible Power Supplies (UPS).

·       Automation & Edge Devices: Integration interfaces for Conveyor/Sortation PLC controllers, AMRs (Autonomous Mobile Robots), and IoT sensors for facility monitoring.

·       Telecommunications: VoIP systems, SD-WAN appliances for multi-site connectivity, and cellular boosters for large-scale distribution centers.

·       Productivity Tools: Standard enterprise workstations/laptops, video conferencing hardware, and mobile device management (MDM) software for ruggedized devices.

·       Direct Reports: Typically includes the IT Infrastructure Manager, WMS/Applications Manager, and potentially a Project Management Lead for new site launches.

·      Responsible for the hiring, training, performance management, and professional development of a multidisciplinary team (Network Engineers, Systems Administrators, and WMS Analysts).

·       Managed Service Providers (MSPs): Direct oversight and SLA management of outsourced Help Desk, NOC (Network Operations Center), and Cybersecurity monitoring teams.

·       Leadership and coordination of low-voltage contractors, ISP technicians, and hardware vendors during the "Site-in-a-Box" deployment phase.

·      Indirectly leads project task forces involving Operations, Engineering, and Finance to ensure technology alignment with facility throughput goals.

·       Accountable for the overall culture of the IT department, ensuring a 24/7 service-oriented mindset that aligns with warehouse operational hours.

Why You’ll Love Working with Us:

·      Health Coverage That Starts Fast – Medical, Dental & Vision kicks in the first of the month after just 30 days.

·      Smile on Us – We’re covering your dental premiums for all of 2026!

·      Security You Can Count On – Paid Life Insurance + 401(k) with company match.

·      Time Off from Day One – PTO, holidays, and 2 floating holidays for flexibility.

·      Weekly Paychecks – Because waiting is overrated.

·      Invest in YOU – Full tuition grants & tuition reimbursement.

·      Celebrate Success – Quarterly performance bonuses.

• Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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