Job Description

Job Description

Job Description

Job Title: Dispatcher/Customer Service

Location (city, state): Englewood, CO

Industry: HVAC

Pay: $20 - $22 per hour

Benefits: The position is eligible for medical, dental, vision, and 401(k).

Direct Hire

About Our Client:

Addison Group is hiring on behalf of our client for a Customer Service Representative / Dispatcher. Our client values organization, attention to detail, and a customer-first approach. This role is ideal for someone who enjoys coordinating schedules, supporting field staff, and providing excellent service.

Job Description:

The Customer Service Representative / Dispatcher will manage customer communications, coordinate field technicians, and ensure accurate processing of work orders. This position involves scheduling, dispatching, billing support, and following up with customers to maintain high service standards.

Key Responsibilities:

• Handle incoming customer calls and prioritize scheduling for field technicians.
• Plan technician routes to minimize travel time and optimize efficiency.
• Track work orders from initiation to completion using specialized software.
• Process billing, charge materials to work orders, and verify timesheets.
• Follow up with customers regarding services, payments, and account balances.
• Assist in upselling products and service programs to new and existing customers.
• Collaborate with Accounts Receivable to resolve outstanding balances.
• Maintain accurate records for service programs and customer agreements.

Qualifications:

• 1+ year of dispatching experience.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Comfortable using scheduling, dispatch, and billing software.
• Detail-oriented and able to follow procedures accurately.
• Previous experience in customer service or dispatch preferred.

Additional Details:

• Schedule: 40 hours per week; normal business hours 7:30 AM – 6:00 PM / Saturday 7:30 AM – 5:00 PM.
• 8-week rotating schedule: Monday-Thursday and Wednesday-Saturday.

Perks:

• On-site parking
• Direct hire opportunity with full-time hours

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job Tags

Hourly pay, Full time, Local area, Saturday,

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