Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

All Guest Services team members play a vital role at the Saint Louis Music Park and Centene Community Ice Center, as they are the first point of contact when a guest enters the building. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit and make memories that will last a lifetime. Providing top notch customer service is your responsibility. You will be essential in creating a safe and memorable experience for all guests. Perfect for college students, teachers and retirees.

This role will pay an hourly wage of $15.00. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Saint Louis Music Park is a 4,500-seat outdoor venue that hosts concerts, festivals, corporate events, and more. Performers have included Alicia Keys, Machine Gun Kelly, The Avett Brothers, 5 Seconds of Summer, Jack White, BUSH, Benson Boone and many more. It offers an intimate outdoor amphitheater experience and boasts a fan-centric pavilion featuring food trucks, picnic tables, yard games, and more.

Centene Community Ice Center is a state-of-the-art facility designed for hockey programming that is curated for all ages and skill levels. It houses three sheets of ice year-round and also features an outdoor rink for use in winter months. It is the official practice facility for the St. Louis Blues of the National Hockey League (NHL) and serves as the home rink for Lindenwood University (NCAA DI). Alongside hockey development programs, the facility also offers freestyle skating and daily public skate sessions providing a unique experience for locals to get on the ice.

Responsibilities

• Proactively welcome guests and answer questions.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
• Provide directions to ticketed seats and other facility locations.
• Preventing guests from moving from one seat to the next.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
• Perform other duties and responsibilities as assigned.
• Assist with potential chair strikes at end of evening.

Qualifications

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is welcomed.
• Previous experience within a sports, entertainment, or related field is welcomed.
• Must be able to work a flexible schedule including weekends and nights.
• Must be able to lift 10-15 pounds.
• Must be able to tolerate exposure to multiple external elements, extensive walking through the venue including steps, exposure to loud noises, and standing for long periods of time.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our  people , improves our  service , and raises our  excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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