Job Description
Do you want to IMPACT lives daily? Do you offer EXCELLENT hospitality care to others? Are you Passionate about Health and Wellness? Our Team is seeking a dedicated Wellness Coach with a passion for positively impacting individuals on their health journey.
iCRYO is a concierge wellness service provider specializing in cryotherapy, infrared therapy, body sculpting, IV therapy, and services to help guests prevent, recover or relax as they make health a priority. Our mission is to elevate the lifestyle of both our team members and guests by offering professional, affordable, and convenient wellness solutions. We foster a team-oriented culture built on passion, accountability, and productivity to ensure an exceptional experience for every guest.
Position Overview The Wellness Coach plays a vital role in helping guests achieve their wellness goals through exceptional customer service, service knowledge and ability to coach on a wellness plan. This is a SALES role and the individual will be responsible for educating guests on iCRYO's services, maintaining safety protocols, and working collaboratively with the team to enhance the overall guest experience. The Wellness Coach should be action oriented, customer service driven, ambitious, cultural fit, upbeat, confident, honest, detailed and goal oriented. This person will work with the Clinic Director and their team to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision.
Key Responsibilities - Ability to work a minimum of 35-40 hours per week, some weekend shifts will be required.
- Learn to maintain a Book of Business that will impact and enhance bonuses and commissions.
- Provide excellent hospitality and incorporate concierge experiences for guests to enjoy.
- Provide exceptional listening skills to develop a personalized, targeted wellness plan for Guests.
- Strong customer service skills, motivated and respectful, with a demonstrated ability to be coached by management.
- Promote iCRYO through social media marketing and participation in community events.
- Work closely with the Center Director and team to set goals, solve problems, and ensure smooth daily operations.
- Continue education on iCRYO's products and services to stay informed and provide expert guidance.
- Utilize point-of-sale systems for booking, rescheduling, and managing reservations.
- Uphold safety protocols and ensure compliance with company standards.
Qualifications - Passionate about wellness with a dynamic and engaging personality.
- Strong customer service skills, with the ability to handle guest concerns professionally.
- Ability to multi-task, manage time effectively, and work independently
- Comfortable working in a fast-paced, upscale environment.
- Ability to pass iCRYO service exams following initial training
Salary/Benefits - Salary Range is from $30,000 to $35,000
- 25% Commissions after base pay.
- Benefits include an In House HSA of $12,000 per year
Our Team welcomes Members who are action-oriented, ambitious, and eager to make a positive impact in the wellness industry. If you are ready to provide EXCELLENT care that SIGNIFICANTLY IMPACTS people's wellness journeys, we'd love to have you on our team!
Job Tags
Work at office, Shift work, Weekend work,