Employer Industry: Higher Education Technology Services Why consider this job opportunity: Salary of $15.00/hour with the potential for a raise to $15.25/hour after the first month Flexible scheduling to accommodate class times and personal commitments Opportunity for professional development through leadership roles and community presentations Work in a supportive team environment with fellow student employees Gain valuable experience in customer service and technical support What to Expect (Job Responsibilities): Provide exemplary customer service to users via phone, chat, and email Assist customers with various software and tools including NetID, DUO accounts, and learning software Collaborate with DoIT staff to resolve customer inquiries and ensure case resolution Participate in training and development opportunities Engage in teamwork and collaboration with other student employees What is Required (Qualifications): Must be enrolled as a student in the greater Madison area Must be able to work a minimum of 10 hours per week, with at least 8 hours between 7am to 5pm, Monday to Thursday Willingness to work through Spring 2026 and Summer 2026 Attention to detail and a strong desire to learn No prior experience necessary; all necessary training will be provided How to Stand Out (Preferred Qualifications): Experience in customer service or technical support roles Familiarity with troubleshooting software and hardware issues Strong interpersonal and communication skills Ability to work collaboratively in a team setting Interest in technology and willingness to learn new skills #J-18808-Ljbffr University of Wisconsin–Madison