Help Desk Technician Job at Infojini Inc, Atlanta, GA

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  • Infojini Inc
  • Atlanta, GA

Job Description

Job Responsibilities :

  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Maintain knowledge of AWS and SharePoint systems to assist users as needed.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Collaborate with IT teams to ensure smooth operation of company-wide systems.

Job Tags

Remote work,

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