Job Description
Help Desk Support Specialist – Level 1
Location: Andrews AFB
Clearance Requirement: Secret
Certification: Security+
Position Overview
The Help Desk Support Specialist – Level 1 provides front-line support to end users by phone, email, and web, resolving basic technical issues and escalating more complex problems to the appropriate teams. This role ensures exceptional customer service while operating within an IT Service Management (ITSM) environment governed by service level agreements (SLAs).
Key Responsibilities
Basic Qualifications
Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.
Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.
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