Job Description

Join to apply for the IT Sales Support Engineer role at GateKeeper Proximity | Fastest MFA

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Join to apply for the IT Sales Support Engineer role at GateKeeper Proximity | Fastest MFA

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Our young, adventurous company is full of obsessed startup pirates hunting gold and glory. We now seek other skilled, forward-thinking, and radical pioneers to share the journey (and wealth). Were a rampaging, funded hardware/software security tech startup outside of DC in College Park, MD. Expert? Build cutting-edge, new technologies in many industries. Explorer? Be the first to do and discover things at our company. Ambitious? Learn fast, build your team and become your own boss. Egalitarian? Cherish freedom and love independence? Result-oriented? Youre just like usjoin us and lets master the stars.

Responsibilities

In this demanding, customer-facing role, the candidate will regularly interact with client-side stakeholders to address complex organization-specific business process needs and provide on-demand technical solutions. We need someone who is interested in working with new and continuously developing software. A potential applicant should be comfortable resolving Tier 2 & 3 technical support via screen sharing apps and direct phone calls. Should be prepared to make feature recommendations based on existing customer on feedback and improved usability.

• - Must have unparalleled troubleshooting analytical and investigative abilities
• - Proven problem solving and technical skills to find, document, and report bugs

Minimum Qualifications

• - Have experience managing Active Directory systems for ID management and system configurations
• - Provide troubleshooting resolution and updating/upgrading of software to existing customers
• - Provide accurate information on IT products or services
• - Tech savvy with working knowledge of office automation products, databases, and remote control
• - Familiar managing Active Directory systems for health care systems
• - Familiar with helpdesk ticketing systems such as Zendesk
• - Experience managing live chats, testing, and troubleshooting solutions
• - Have prior developer object-oriented programing experience such as Javascript or C# is a plus!

Position Type/Compensation

• - Contract-to-full-time hire; unlimited growth potential; creative freedom; high level of autonomy
• - Base salary + early employee stock options + generous bonuses + prizes
• - Unlimited vacation and sick days with flex hours performance based on results, not just hours worked
• - Well-supplied: meals, snacks, drinks, instant Starbucks coffee, Tabasco, ale & spirits
• - Well-armed: triple-monitors, gaming keyboard, headset, ergonomic chair, and your own supply budget
• - Limitless promotion opportunities, prospects to travel (Europe, Las Vegas, Alaska, etc.), outings, and happy hours

Location: Our office is in College Park, adjacent to the metro. DC/MD/VA area applicants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security

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Job Tags

Long term contract, Full time, Contract work, Work at office, Remote work, Flexible hours,

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