Job Description

Summary

The Mail Processor is responsible for managing the daily receipt, processing, and distribution of inbound and outbound mail at Real Time Resolutions (RTR). This role ensures timely handling of correspondence, accurate identification of account information, and proper delivery to internal departments. The Mail Processor plays a key role in maintaining efficient mailroom operations, supporting document handling workflows, and upholding compliance with mailing and servicing standards. This position requires strong attention to detail, reliability, and the ability to work in a fast-paced environment.

Essential Functions

• Adhere to strict departmental timeframes for processing all inbound and outbound mail.
• Travel to pick up inbound mail from the U.S. Post Office daily and securely deliver it to the RTR office for processing.
• Prepare outbound letters for mailing by operating folder/inserter machines and applying postage using the postage meter according to company policy.
• Review and identify various types of inbound correspondence for content and correctly delivers mail to the department, management, legal, or executive personnel.
• Identifies the correct account number(s) and accurately enter notes, warning flags, and other identifiers into servicing systems.
• Collect outgoing mail from designated office locations throughout the day for processing.
• Prepare certified mail, including completion of green cards and receipts, and process using the folder/inserter machine and postage meter.
• Print daily outbound mail jobs from various sources.
• Prepare and ship packages using USPS, UPS and FedEx services.
• Scan inbound correspondence into the company’s electronic file system.
• Assist with tracking and managing mailroom supply inventory.
• Stock and maintain outbound mail supplies for all departments.
• Assist with special projects as needed.
• Keep the mailroom organized, clean, and free from clutter.

Qualifications and Skills

• High School Diploma or GED required.
• Experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access) required.
• Minimum 2 years of experience in Mailroom.
• Minimum 2 years of experience in Clerical.
• Minimum 1 year of experience in Mortgage Servicing.
• Ability to lift up to 60 pounds, stand or bend, and sit for an extended period of time.
• Flexible and adaptable to changing priorities, processes, and work environments while maintaining productivity and accuracy.
• Strong research, analytical, and problem-solving skills.
• Excellent critical thinking and decision-making abilities.
• Detail-oriented and self-motivated with the ability to manage multiple priorities in a fast-paced environment.
• Professional and articulate communication skills. (written and verbal)
• Must have a valid Texas Driver’s License and a good driving record.
• Must successfully pass a comprehensive background check per client requirements.
• Must be authorized to work permanently in the United States. (Sponsorship is not available now or in the future.)

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone. 

• Office: When in the office, the environment is a professional office setting. This includes working alongside other team members in a structured setting, which may involve background noise and the necessity for cooperative and coordinated team interactions. 

This environment requires the ability to maintain high productivity and consistent communication standards.

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this role. This position is primarily office based and extensively involves telecommunications. 

• Voice Clarity and Communication : Regular use of a clear, articulate, and professional speaking voice essential for effective customer communication. This role requires continuous verbal interactions, making the ability to speak clearly and intelligibly a fundamental job requirement.
• Prolonged Sedentary Work : Employees will typically spend extended periods seated, engaging in telephone conversations and computer work. Comfort with prolonged sitting and screen use is necessary.
• Repetitive Hand and Wrist Motions: Frequent use of hands and wrists for typing and navigating computer systems is required.
• Occasional Lifting: Employees might need to lift and handle office supplies up to 60 pounds occasionally. 

These requirements are considered essential for the performance of this job’s duties. In cases of medical limitations affecting these abilities, the necessity of performing these essential functions will be a consideration in evaluating reasonable accommodations and determining the appropriateness of medical certification for return to work.

Position Type/Expected Hours of Work

This is a full-time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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