Job Description

Job Description

The Medical Assistant is a key contributor to PFCLA’s mission of providing compassionate, world-class fertility care. This role supports both clinical and administrative functions to ensure efficient workflows, safe procedures, and an exceptional patient experience. Accuracy, professionalism, and empathy are critical, as the MA serves as a direct point of contact for patients during sensitive stages of their fertility journey. This role may have rotating weekends and may occasionally be out of our Glendale clinic, but primarily out of the Westwood clinic.

Job Description

Patient Care

• Room patients and manage clinical flow to ensure the physician’s schedule runs efficiently and on time.
• Clearly and accurately explain procedures to patients and support the physician during exams and procedures- document all interactions in PFCLA’s EMR.
• Provide accurate and thorough injection instructions to patients, ensuring proper medication handling and administration.
• Support emergency preparedness and demonstrate understanding of PFCLA’s protocols for urgent clinical situations..

Clinic and Administrative Responsibilities

• Prepare procedure paperwork in alignment with physician notes; review documentation thoroughly with patients to confirm understanding.
• Answer and triage clinical calls accurately; document all communications and follow-ups in the EMR system.
• Coordinate prescriptions with pharmacies when appropriate.
• Sterilize instruments per protocol (autoclave/Cidex) and document usage.
• Stock and maintain cleanliness in exam and procedure rooms.
• Enter ultrasound measurements into EMR based on physician statements and assist with handling and labeling of specimens.
• Perform phlebotomy services, if certified.

Accuracy & Documentation Standards

• Ensure all patient documentation is complete, legible, and accurate in the EMR system (nAble).
• Double-check all orders and paperwork submitted by providers for completeness and correctness.
• Proactively communicate any documentation discrepancies or delays to the appropriate clinical team members.

Team and Company Expectations

• Demonstrate professionalism, courtesy, and punctuality at all times.
• Collaborate effectively with physicians, clinical coordinators, nurses, lab personnel, and front office staff. Maintain strict confidentiality in accordance with HIPAA and PFCLA standards.
• Actively contribute to a positive patient experience through empathy, timeliness, and clear communication.
• Attend required team meetings, compliance training, and complete annual competency assessments.
• Support rotating office schedules and travel to Westwood or Glendale locations as needed.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education/Experience

• Certified Medical Assistant (CMA) credential required.
• Phlebotomy certification preferred (for practices where blood draw is performed).
• At least 1–2 years of experience in a clinical or fertility setting strongly preferred.
• High attention to detail with ability to identify and resolve discrepancies in clinical documentation.
• Excellent written and verbal communication skills, including patient-facing communication.
• Ability to read, write, and interpret documents and instructions, including clinical protocols.
• Proficiency with EMR systems (nAble preferred) and basic Microsoft Office tools.
• Bilingual or multilingual abilities a plus (e.g., Spanish, Armenian, Mandarin).

Physical Demands

• Frequent walking, standing, and movement required throughout the clinic.
• Use of standard office and clinical equipment including computer, printer, copier, and sterilization equipment.
• Regular interaction with patients and clinical team; must be able to communicate clearly and professionally.
• Occasional lifting of up to 10 pounds; exposure to clinical/laboratory environments with biohazards.
• Travel between PFCLA locations may be required (Glendale and Westwood) as well as weekend support.
• Noise level is moderate; must maintain focus and professionalism in a fast-paced setting.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

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