Job Description
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities:
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
Greets patients and assist with resolving patient issues or raising patients issues.
Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
Monitors and assess their own workflow to find opportunities for improvement.
Explains policies, procedures, or services to patients using administrative knowledge
Participates in daily huddles and staff meetings.
Promotes and practice infection prevention standards and all department policies and procedures.
Qualifications
Education:
High school diploma or GED preferred.
Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
Req ID : 13790
Working Title : Patient Service Rep - Internal Medicine (Marina del Rey)
Department : IM - Marina
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Administrative
Job Specialty : Admissions/Registration
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $21.29 - $33.00
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
...Record Center Specialist The Record Center Specialist serves customers by maintaining and processing physical assets stored in our warehouse. These vital team members process incoming and outgoing orders while also loading/moving boxed items and wheeled bins. The RCS...
...stimulating environment for talented and passionate experts in research, technology, and business to explore new ideas and challenge... ...You will join the Semi-Systematic team as a fundamental equity analyst, contributing alpha-generative long/short investment ideas into...
...Medical Assistant Location: Seattle, WA Agency: talent4health Pay: $1,385 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 2/2/2026 About the Position AlliedTravelCareers is working with talent4health...
...responsibilities with dedication. Stay adaptable in a dynamic, fast-paced environment. Work with your team to maintain efficiency and service quality. Perks include competitive pay, flexible schedules, hands-on training, a collaborative workplace, and room for career...
...critical in our mission of supporting waste warriors and keeping communities safe and clean. THE ROLE The Cost Accounting Intern will support the business through completion of various reports and analytical projects. They will support operational analysis...