Job Description

Job Description

Job Description

Description:

Position Summary

As a Personal Shopper and Client Experience Lead at BHS, you will be responsible for creating and nurturing lifetime customer relationship with VICs, providing exceptional personalized shopping experiences to our clientele. You will act as a multi-brand ambassador, offering expert guidance and curating selections from our luxury collections to meet individual preferences and style needs. You will be responsible for developing long-lasting relationships with VIC Clients and for overseeing and improving the overall experience of clients.

Responsibilities

Client Engagement and Relationship Management:

• Build and maintain strong, lasting relationships with clients/brands to expedite access to exclusives, special collection, and coveted brand event. Stay on top of the fashion news to be ahead of the trends.
• Understand and anticipate client preferences, needs, and lifestyle to curate attractive assortment and generate sales
• Nurture and re-engage with existing clients to build long lasting relationships and growth Consumer Lifetime value.
• Propose and implement Clienteling and consumer engagement activations to develop and growth clientele book.

Personalized Styling:

• Offer expert fashion and product advice tailored to each client.
• Create personalized outfits and looks based on individual preferences.

Product Knowledge:

• Stay updated on the latest fashion trends and product offerings.
• Be well-informed about the quality, materials, and craftsmanship of brand products.

In-Store, Off-site and Online Shopping:

• Assist clients with in-store shopping at Bal Harbour Shops pop-up, as well as during trunk show events, personal shopping appointments, online orders.
• Coordinate the delivery of online purchases to the client's convenience.
• Manage appointment Scheduling: Arrange one-on-one shopping appointments to provide exclusive attention, and ensure a seamless shopping experience for clients.

Inventory Management:

• Collaborate with brand stores to pull curated assortment, and ensure stock availability for clients.
• Track customer feedback and sales performance, providing insights to management for continuous improvement; as well as consigned inventory and invoicing with brands

Sales Targets:

• Achieve and exceed sales targets
• Achieve and exceed target for new clients acquisition, Personal shopping clients portfolio growth and Access Membership sign up.

Access Membership:

• Elevate the customer experience across BHS’s Access Membership Rewards program and destination Pop-ups to create memorable and rewarding interactions.
• Promote Access Membership Rewards program

Education and Experience

• Previous experience in luxury retail (5+ years), personal shopping, or fashion styling.
• Driver's License required.

Knowledge, Skills, and Abilities

• Must be able to travel approximately 75% of the time.
• Must be able to work a flexible schedule, including evenings and weekends, based on business needs.
• Strong passion and knowledge for fashion and luxury products.
• Strong sales techniques.
• Excellent communication and interpersonal skills, with the ability to engage high-profile clientele in a luxury environment, as well as build and maintain client relationships.
• Merchandising experience is a plus.
• Strong organizational skills, with the ability to manage multiple tasks and priorities in a dynamic, fast-paced environment.
• A keen eye for style, trends, and attention to detail, with a creative approach to visual merchandising.
• Proficiency in using retail software and technology.

Physical Requirements

Primarily sedentary role which requires the ability to occasionally bend, stoop, reach, lift, move, and carry materials and supplies weighing twenty-five (25) pounds or less.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the employee. Duties, responsibilities and activities may change at any time with or without notice.

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