Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

Tlc4NFlqckl2YUg3eEdtRW9nSUtPaDUvM0E9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

World Wide Acquisitions Inc

Customer Service Fundraiser Job at World Wide Acquisitions Inc

 ...Job Description Job Description Full-Time Fundraising Representative (Growth Opportunity!) Start at $18.60 /hr + Bonuses | MonFri | Promotions in 68 Months Are you outgoing, confident, and ready to start a career that actually goes somewhere ? Were hiring... 

ABM Industries

School Cleaner Job at ABM Industries

 ...School Cleaner Days: Monday-Friday Time: 2:00am-10:30am Pay: $15.00 Hourly Job Summary Details: The School Cleaner provides the cleaning and upkeep of an assigned area. Basic Qualifications: Must be 18 years of age or older No experience required and... 

Schneider Careers

CDL-A - Dedicated truck driver Job at Schneider Careers

 ...Average pay: $1,120-$1,360 weeklyHome time: WeeklyExperience: All CDL holdersOverview Haul home improvement supplies in dry van...  ...Commercial Learner's Permit (if interested in company-paid CDL training).HazMat endorsement required within 90 days of hire Schneider... 

Oh Beauty

Email & SMS Marketing Specialist Job at Oh Beauty

 ...be prioritized: E-commerce & DTC (Direct-to-Consumer) (especially beauty, fashion, wellness, or lifestyle brands). Beauty & Cosmetics (skincare, makeup, haircare, or personal care). Retail & Consumer Goods (brands selling physical products online or in stores... 

Wingert Grebing Brubaker & Walshok, LLP

Associate Attorney Job at Wingert Grebing Brubaker & Walshok, LLP

 ...401K Matching ~ Medical, dental and vision ~ Ability to work from home part time ~ Firm encourages and pays for participation in legal organizations...  ..., veteran status, or disability status. Job Type: Full-time Pay: $100,000.00 - $160,000.00 per year...