Job Description
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen's Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London's West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.
The Role As the Retail Supervisor, you will partner with the Retail Manager to deliver the Fan (guest) and Crew (staff) experience in the retail component of Netflix House. Your responsibilities include shared oversight of the retail Leads and Crew that are engaging fans, selling merchandise, staffing the main retail space, and smaller pop-up locations while monitoring sales and revenue goals. You will be tasked with executing daily staffing plans, training, and developing the local retail Crew. You will partner with our Retail Vendor team, who is the stakeholder in sourcing and purchasing products, ensuring sales revenue is optimized in collaboration with the Netflix Corporate strategy.
You are an individual who is passionate about sharing Netflix fandom by leading a Crew that is set up for success with great training, knowledge, and the right tools to create memorable experiences. The ideal Retail Supervisor is a communicative leader dedicated to developing and connecting with their team.
This on-site, salaried role reports to the Retail Manager and is based in King of Prussia, PA. What you will do:
- Supervise the daily on-site operations and team/Crew for the retail store and pop-ups, focusing on sales optimization and fan service informed by revenue targets and budgetary constraints.
- Collaborate with the Retail Vendor for on-site inventory allocation, replenishment, sales tracking, and overall sales performance.
- Responsible for back-of-house retail storage.
- Execute training and deployment process strategies for the retail crew.
- Optimize ongoing retail operations to achieve maximum efficiency and best-in-class Fan experience.
- Follow operational SOPs for daily operations and make recommended updates to the Retail Manager.
- Follow the Netflix Corporate visual merchandising strategy in-store, as directed by the Retail Manager, to ensure a cohesive look across Netflix Houses.
- Act as a Manager on Duty and Safety on Duty for the operation.
- Promote and foster a mindset of continuous innovation for internal teams and external partners.
What we need from you:
- Demonstrated 2+ years of retail store supervisory or managerial experience.
- Strong knowledge of training & development strategies.
- Knowledge of retail trends in the Location-Based Entertainment (LBE) industry is preferred.
- Experience supervising direct and indirect teams in an environment that embraces continual learning and change.
- Demonstrated experience in overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to enhance both safety and guest experience to ensure an overall safe, efficient, and guest-focused operation.
- Excellent verbal and digital communication skills.
- Excellent leadership skills.
- Strong desire to think outside the box and innovate.
- Availability to work days, nights, weekends, and holidays in a 365-day attraction.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled. Netflix
Job Tags
Holiday work, Permanent employment, Local area, Gangs, Night shift, Weekend work,