• Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
• Strong understanding with ability to troubleshoot API integrations (REST, SOAP, OAuth, SSO)
• Analytical skills and strong experience debuging and resolve issues/defects on APEX code
• Experience with Salesforce Governor limits
• Excellent knowledge and experience of Salesforce configurations and customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
• Experience with data updates / data migration using Data Loader and other Salesforce tools
• Participate in discussions and negotiations with business representatives about requested functionality
• Participate in the code reviews and ensure the code achieves appropriate test coverage
• Ability to author support documentation
• Working experience of the DevOps processes utilizing Flosum CI/CD pipeline: migrate changes from development to QA via Flosum
• Salesforce Certification: Admin, Platform Developer 1
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