Job Description

Sr. Service Engineer

Mankato, MN

Duration: Permanent

Client Industry : Aerospace

Pay rate: $90K-135K– yearly + Benefits

Job description:

Title: Sr. Service Engineer

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Independently plan and execute comprehensive investigations into complex product failures occurring in the field
• Gathering detailed information about the failure event (e.g., operating conditions, environmental factors, maintenance history).
• Performing on-site tear downs, inspections and diagnostic testing.
• Utilizing specialized tools and equipment for data collection and analysis.
• Conducting root cause analysis (RCA) using methodologies such as 5 Whys, Fishbone diagrams, and fault tree analysis.
• Based on the investigation findings, develop and implement effective corrective and preventive actions (CAPA) to address the root cause of failures.
• Designing and testing modifications to the product or its components.
• Creating and updating technical documentation, service bulletins, and training materials.
• Collaborating with engineering, manufacturing, and quality teams to implement changes.
• Serve as a technical expert and provide advanced troubleshooting assistance to field service technicians, customers, and internal stakeholders.
• Analyze field failure data to identify trends, patterns, and potential areas for improvement.
• Prepare comprehensive reports summarizing investigation findings, conclusions, and recommendations.
• Stay up-to-date with the latest advancements in failure analysis techniques and industry best practices.
• Maintain strong relationships with customers by providing timely updates, clear explanations, and professional support throughout the investigation process.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the company Code of Conduct.
• Perform special projects as required

Basic Requirements:

• Bachelor's Degree in Engineering or Technology and 5 years of failure analysis or service engineering experience with internal combustion engines; or 9 years of failure analysis or service engineering experience with internal combustion engines
• Willingness to travel up to 75%

Preferred Qualifications:

• Excellent knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of internal combustion engines
• Excellent mechanical or electrical knowledge of engines and tools, including their designs, controls, uses, repair, and maintenance, including major engine overhaul and the tune-up of diesel engines and components
• Excellent ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reports
• Excellent analytical and creative problem solving skills, when problems are very complex
• Excellent organizational, planning and follow up skills
• Strong oral/written communication skills
• Strong interpersonal skills

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