UX Designer II [78661] Job at Onward Search, Charlotte, NC

Tm13K2JEN01zNmJ6d1dXQ29BQUdPQkJ5MHc9PQ==
  • Onward Search
  • Charlotte, NC

Job Description

Our client is looking to to hire a UX Designer for a Clean Energy Company.

You’ll join the Product team to streamline the experience, reduce friction, and optimize workflows for the call center team. This is a one year opportunity. The role is located in Charlotte, NYC, and is hybrid.

Responsibilities:

• Collaborate with optimization team and call center staff to understand their needs and challenges.

• Analyze the current SAP C4C system and identify areas for improvement.

• Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience.

• Conduct usability testing and gather feedback to refine designs.

• Work closely with developers to ensure seamless integration of UX improvements.

• Create documentation and training materials to support the adoption of new workflows.

Requirements:

• Education: Bachelor's degree in a relevant field; or 5 years experience in lieu of a degree.

• Experience: Minimum of 4 years of related experience in product design.

• Skills: Proficiency in design tools such as Figma, Adobe XD, or Sketch. Strong understanding of user-centered design principles and methodologies.

• Experience with SAP C4C or similar CRM systems is a plus.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced and evolving environment.

Preferred Experience:

• Experience in designing for call center or customer support environments.

• Familiarity with the challenges of high turnover and ongoing training demands.

• Knowledge of regulatory requirements and how they impact system design.

Job Tags

Similar Jobs

ICON Strategic Solutions

Medical Research Assistant - Clinical Trials Job at ICON Strategic Solutions

 ...excellence, and we welcome you to join us on our mission to shape the future of clinical development Position: Medical Research Assistant (Clinical Trials) Company: ICON, plc: Location: Onsite ICON Clinic - 9755 Ridge Dr. Lenexa, KS 66219 Full-Time... 

Uline, Inc.

Senior Carpenter Job at Uline, Inc.

Senior Carpenter Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Craftsmanship that doesnt cut corners. Uline invests in our buildings and grounds because they are a key part of our culture and success. Join us as a Senior Carpenter to ensure...

Elevance Health

RN Triage Nurse 100% VIRTUAL, CareBridge Job at Elevance Health

 ...settings to maximize their health, independence, and quality of life through home-care and community based services.**CareBridge RN Triage Nurse*****Seeking candidates that have an** **active, unrestricted RN Compact license Or Multi-state RN licenses in either of the... 

Uniti Med

Travel Nurse RN - Home Health - $2,041 per week Job at Uniti Med

 ...Uniti Med is seeking a travel nurse RN Home Health for a travel nursing job in Burbank, California. Job Description & Requirements Specialty: Home Health Discipline: RN Start Date: 07/07/2025 Duration: 13 weeks Shift: days Employment Type: Travel... 

Miami Arts Charter School

Math Teacher- 7th Grade Job at Miami Arts Charter School

Now Hiring: 7th Grade Math Teacher &##128205; Miami Arts Charter School Wynwood Arts District, Miami, FL &##128188; Full-Time | Starting Salary: $55,000/year Miami Arts Charter School is seeking a committed and enthusiastic 7th Grade Math Teacher to join...