Job Description

Job Title: Business Development Center Service Concierge Level I

Employment Type: Temp to Hire

Pay Rate: $18.00 per hour + Discretionary Bonus

Schedule: Monday- Saturday 8:30 am to 5:30 pm (Sunday's off and 1 day out of the weekday)

Location: Glendora, CA (100% Onsite)

Department: Business Development Center

Reports To: BDC Director

FLSA Status: Non-Exempt

Direct Reports: None

About the Company

This Southern California-based organization is committed to providing best-in-class service while fostering an environment of collaboration, integrity, and career development. Known for its strong community values and dynamic culture, the company empowers its team through ongoing training, mentorship, and performance-driven opportunities.

Position Summary

The BDC Service Concierge Level I plays a key role in ensuring exceptional customer service by scheduling service appointments, following up with clients, and supporting departmental objectives. The ideal candidate is professional, tech-savvy, personable, and goal-oriented with the ability to manage multiple service-related tasks simultaneously.

Key Responsibilities

• Handle inbound service calls and set, monitor, and confirm service appointments
• Follow up with customers who missed or recently completed service visits to ensure satisfaction
• Re-engage with clients regarding open recalls, special order parts, retention efforts, and first service reminders
• Respond to service web leads and convert them into appointments
• Collaborate with service managers and BDC leadership to address customer concerns and service performance
• Maintain accurate records of all calls, appointments, and follow-ups
• Meet or exceed daily call quotas and appointment targets
• Track performance and submit daily call logs and shown appointment reports
• Participate in scheduled team meetings and training sessions
• Maintain a professional demeanor and deliver a superior customer experience in all interactions
• Adhere to all internal policies, procedures, and software systems

Qualifications

Education & Experience

• High school diploma or GED required
• 1+ months of related experience or training preferred
• Previous customer service, call center, or BDC experience is a plus

Language Skills

• Strong verbal and written communication skills
• Ability to write clear, grammatically correct messages and correspond professionally with clients

Mathematical Skills

• Basic math competency, including calculating percentages and reviewing numerical data

Reasoning Ability

• Ability to assess situations, gather information, and provide solutions efficiently
• Must be able to handle routine issues with sound judgment and escalate complex concerns appropriately

Physical Requirements

• Must be able to sit or stand for extended periods
• Frequently required to use hands and arms to operate standard office equipment
• Occasionally lift and/or move up to 25–30 lbs
• Strong keyboarding and data entry proficiency required
• Specific vision requirements include close vision, color vision, and depth perception

Work Environment

• Professional office setting with moderate noise levels and typical office equipment
• Must be comfortable navigating between office areas throughout the day
• Regular interaction with internal teams and external customers in a fast-paced environment

Equal Opportunity Statement

This employer is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

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