Customer Success Specialist Job at IMI, Chambersburg, PA

Tm1vd1pqL0xzcXYzeEcrQ3FBUUtNaDk3M1E9PQ==
  • IMI
  • Chambersburg, PA

Job Description

Benefits: 401(k) Free food & snacks Health insurance Paid time off Tuition assistance Purpose: The Customer Success Specialist plays a key role in supporting customer relationships, driving satisfaction, and identifying opportunities to enhance customer engagement and growth. This role will engage with existing customers through proactive outreach, offering education, support, and solutions to strengthen partnerships and increase product adoption. While not labeled as a sales position, this individual will work closely with sales and is responsible for contributing to business growth by serving as a trusted resource for customers. General Expectations: Adhere to and demonstrate IMI’s Core Values.

  • Drive: Make things happen. Don’t wait for things to happen.
  • Grit: Get back up. Don’t quit.
  • Humility: Check your ego at the door. Don’t be arrogant.
  • Others First: This “we” over “me.” Don’t be selfish.
  • Joy: Take a positive approach. Don’t kill the vibe.
Core Responsibilities: Customer Engagement & Support
  • Build and maintain strong, long-term relationships with existing customers through proactive communication via phone, email, and chat.
  • Educate customers on product updates, features, and best practices to maximize value and satisfaction.
  • Assist customers with placing orders, tracking shipments, managing returns, and resolving inquiries in a timely, professional manner.
  • Work cross-functionally with Customer Service, Marketing, and Sales teams to provide seamless support.
  • Document and escalate customer feedback, trends, and improvement opportunities.
Customer Growth & Development
  • Identify opportunities within existing accounts to expand product usage and improve ROI.
  • Execute customer outreach strategies to create demand at the fleet level and strengthen partnerships with distributors and dealers.
  • Support campaigns developed by the Marketing team to enhance loyalty and drive adoption of new solutions.
  • Provide virtual product training and demonstrations through PowerPoint presentations and webinars as needed.
Administrative & Process Support
  • Accurately enter and manage customer orders and account details in NetSuite (CRM System).
  • Create cases for customer issues, collaborating with internal teams to resolve them.
  • Track and report customer engagement activities and growth metrics.
Qualifications: Education & Experience
  • High school diploma required; some college or Associate’s degree preferred.
  • 3+ years of experience in customer support, inside sales, or a related business operations role.
  • Experience working with commercial customers, distributors, or fleets is a plus.
Skills & Attributes
  • Consultative approach with strong questioning skills.
  • Strong communication and interpersonal skills with demonstrated success in prospecting, building and nurturing strong relationships with various customer types.
  • Empathetic, solution-oriented mindset with the ability to listen actively and resolve concerns.
  • Proficiency in MS Office (PowerPoint and Word required; Excel a plus).
  • Self-motivated and detail-oriented with strong organizational and multitasking skills.
  • Collaborative team player who thrives in customer-focused environment. IMI

Job Tags

Remote job,

Similar Jobs

Argenta Talent Acquisition

Cyber Security Consultant Job at Argenta Talent Acquisition

Cyber Security Enterprise SalesClient Summary:Our client is an exciting, well versed and flexible Dallas based start-up offering Cybersecurity...  ...on all cyber security aspects and your entire teamConsultancy services both technical and regulatorySupport and advice to... 

Healthcare Services Group, Inc.

School Custodian Job at Healthcare Services Group, Inc.

 ...Job Description Job Description Overview Role: School Custodian Pay Rate: UP TO $17/hr Hours: Monday - Friday (2:30 PM -...  ...(CSG) is looking for a dedicated School Custodian to maintain a clean and safe environment within our facilities. In this role, youll... 

vTech Solution

Post-Anesthesia Nurse Job at vTech Solution

 ...This role is for a Post-Anesthesia Care Unit (PACU) Registered Nurse responsible for providing skilled nursing care to post-operative...  ...degree in Nursing (BSN). Special Considerations: - Night shift (7:00 PM - 7:30 AM) - Weekend work required. - 13-week... 

Great Day Improvements, LLC

Brand Ambassador Job at Great Day Improvements, LLC

Overview K-Designers - Event Marketer/Brand AmbassadorOutstanding earning potential - hourly + bonuses and sales commissionsGreat Day Improvements...  ...based on sales, with additional reimbursements for travel costs and performance-based bonuses. Please contact the recruiting... 

COREcruitment Ltd

Executive Chef Job at COREcruitment Ltd

 ...Executive Chef - Snoqualmie, WA- Up to $140k Our client is a distinguished private golf club celebrated for its championship course and outstanding member experiences. This is an excellent opportunity to join a team and a company committed to providing its employees...