Job Description

Disaster Recovery Principal Business Analyst (IS Business Analyst-Principal) ITS (SFPUC) 1054

Company: San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, SFPUC serves more than 2.7million customers across eight counties.
Our mission is to provide highquality, efficient, and reliable water, power, and wastewater services while valuing environmental and community interests.

Job Description

Location: 525 Golden Gate Ave., San Francisco, CA
Hours: Monday Friday, 8:00am 5:00pm
Appointment type: Exempt this position is excluded from the competitive Civil Service examination process and may be terminated at the discretion of the Appointing Officer. The appointment shall not exceed 36months.

Position Description

Under the guidance of the IS Project Director, this seniorlevel Principal Business Analyst will lead and execute the organizations disaster recovery and business continuity initiatives. The role requires business acumen to collaborate agencywide and within larger citywide disaster recovery programs to meet regulatory requirements, industry standards, and City DPR3 policies.

Essential Functions

Disaster Recovery Plan Development & Maintenance

• Lead the development of comprehensive enterprisewide disaster recovery and business continuity plans aligned with organizational objectives and risk tolerance
• Conduct thorough documentation of all critical systems, applications, data, and dependencies within the plan
• Create detailed recovery procedures and stepbystep runbooks for each critical system and application
• Establish and document recovery time objectives (RTO) and recovery point objectives (RPO) for all businesscritical systems
• Maintain uptodate disaster recovery plans through regular reviews and updates (minimally quarterly or upon significant infrastructure changes)
• Coordinate with system owners and business units to gather requirements and ensure plan accuracy and completeness
• Document disaster recovery roles, responsibilities, and escalation procedures
• Develop and maintain the Disaster Recovery Plan documentation, including executive summaries and detailed technical appendices
• Ensure disaster recovery plans address various disaster scenarios (natural disasters, cyberattacks, infrastructure failures, etc.)
• Archive and version control all disaster recovery documentation for historical reference and compliance

Strategic Planning & Infrastructure Design

• Conduct comprehensive risk assessments and business impact analyses to identify critical systems and recovery priorities
• Design recovery architectures and failover strategies for missioncritical applications and infrastructure
• Evaluate and recommend disaster recovery technologies and solutions that align with organizational needs and budget
• Develop disaster recovery strategies across multiple infrastructure environments (onpremises, cloud, hybrid)

Program Management & Implementation

• Lead crossfunctional teams to implement disaster recovery solutions across multiple business units and technical domains
• Oversee procurement, configuration, and deployment of disaster recovery technologies and platforms
• Manage disaster recovery budgets and resource allocation
• Develop and manage disaster recovery documentation, runbooks, and standard operating procedures

Testing & Validation

• Plan and execute regular disaster recovery drills and fullscale exercises to validate plan effectiveness
• Analyze test results, identify gaps, and recommend improvements to recovery procedures
• Maintain detailed records of all testing activities and outcomes
• Coordinate with business stakeholders on tabletop exercises and scenariobased planning

Compliance & Governance

• Ensure disaster recovery programs meet regulatory requirements and industry standards (ISO27001)
• Maintain compliance documentation and audit readiness
• Develop disaster recovery policies and procedures
• Conduct training and awareness programs for staff
• Perform other related duties as assigned

Qualifications

Minimum Qualifications: Applicants must meet the requirement by the final filing date unless otherwise noted.

• Education: Associate degree in business administration, public administration, information systems, economics, finance, computer science, or a closely related field from an accredited institution, OR equivalent in total course credits (at least 60 semester or 90 quarter credits, with a minimum of 20 semester or 30 quarter credits in one of the listed fields).
• Experience: Five (5) years in the information systems field, including system analysis, business process design, development and implementation of business applications, or IT project management.
• Substitution: Up to two (2) years of experience may substitute for the required degree on a yearforyear basis.
• Additional: Completion of the 1010 Information Systems Trainee Program may also substitute for the required degree.

Desired Qualifications

• Utility industry experience
• Six Sigma or similar process improvement certification
• Experience with security and network infrastructure
• Knowledge of IT service management frameworks (ITIL)

Verification of Education and Experience

All applications are reviewed to ensure compliance with minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Application Process

• Select the Im Interested button and follow instructions on the screen at
• Complete the online application through the City and County of San Francisco portal
• Ensure your email address is accurate and not blocked by spam filters for crucial communication
• Retain the confirmation email sent from notification@careers.sf.gov confirming receipt of your application
• Reference the job analyst for questions: Sanly Guan (Sguan@sfwater.org)

Equal Employment Opportunity

The City and County of SanFrancisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical or mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or any other protected category under the law.

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