Job Description: E-commerce Customer Experience Coordinator
Location: Apex, NC
Reports To: VP of Operations
Department: E-commerce
About Mary Square
Mary Square is a women-owned lifestyle and apparel brand inspiring women to live their yes. We offer apparel, statement jewelry, and meaningful gifts designed to uplift and connect. With bold original artwork and a passion for quality, we proudly serve over 4,000 boutiques across the U.S.
Position Overview
The E-commerce Customer Experience Coordinator plays a key role in delivering an exceptional customer journey for our online customers. This role ensures every customer interaction from order to delivery reflects the care, quality, and values of the Mary Square and Michelle McDowell brands. Youll manage customer inquiries, resolve issues, and support order accuracy and satisfaction using Shopify, Gorgias, and Apprise while also collaborating cross-functionally with e-commerce, inventory, and operations teams.
Key Responsibilities
Qualifications
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