Job Description

Something Extraordinary Every Day™

As our Apartment Host, you will be involved in both the operations of our private clienteling space (“the Apartment”) and the initiatives of the Private Client Services team. You will act as host and greet VIPs and High Net Worth Individuals, offering a five-star hospitality experience to guests of the Village.

. What you will be doing

• Planning the guest’s itinerary efficiently, as directed by the Senior Hospitality Manager.
• Greeting and assisting guests at designated key touch-points within the Village.
• Acting as host and offering a warm and luxury-focused welcome, including concierge services, food & beverage offerings and hospitality duties.
• Anticipating, interpreting and responding to the expressed and unexpressed needs of visiting guests, in an effortless and efficient manner.
• Providing knowledgeable insights on all brands and the unique offers and promotions within the Village.
• Promoting a range of value-added services such as hands-free shopping, valet parking and gift cards.
• Being familiar with all Village operational policies & procedures and executing them seamlessly on the guests’ behalf.
• Maintaining effective communication with all related departments to ensure smooth service.
• Responding to guest requests for special arrangements (e.g. transportation, restaurant reservations, etc.).
• Anticipating operational needs and providing the respective support; identifying any key areas of concern during a shift (e.g. maintenance of facilities).
• Proactively gathering feedback & suggestions from guests and reporting them to the management.
• Engaging in, and supporting, Hospitality initiatives within the Village to surprise & delight our guests.
• Aiming to improve the services of the Apartment and storytelling of the products, (e.g. food & beverage), in partnership with the Senior Hospitality Manager.
• Proactively building and maintaining relationships with brands and researching their key products, price point, target market, history and value.
• Maintaining a close partnership with the wider Hospitality team and providing coverage, as needed.

What makes you special

Every colleague is an entrepreneur at heart and this drives our organizational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Experience in Guest Relations/Concierge/Front of House in a luxury environment, including hotel, retail, hospitality and events sectors.
• Demonstrated genuine desire and enthusiasm for delivering exceptional 5-star guest experience and hospitality.
• Experience in the full end-to-end guest journey, from bookings to hosting and follow-up.
• Strong cultural awareness to best manage the expectations of guests from diverse countries.
• Computer literacy, with high proficiency in Microsoft Office.
• A well-mannered demeanor, always maintaining a high level of professionalism.
• Capability to think creatively on your feet, live in the moment and provide flexible and innovative solutions to daily challenges and opportunities.
• Ability to react quickly, while remaining calm, under pressure.
• Strong interpersonal and communication skills with a flexible approach.
• A discerning eye for detail.
• Demonstrated ability to lead by being engaging, proactive and informative.
• Ability to assist in projects and to work effectively within a team, as well as act autonomously.
• Fluency in English; any other language would be beneficial, especially Spanish, Mandarin or Arabic.
• Flexibility to work on a shift pattern basis, including weekends and federal holidays.

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do!
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast-changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to 35 days of time off plus holidays and five sick days. We provide an amazing benefits' package including medical, dental, vision, flexible spending accounts, life insurance, generous short- and long-term disability. We also offer a generous 401(k) match, Employee Assistance Program, and additional ancillary benefits.

Treating you : We offer a very generous employee referral bonus

Championing you: You’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Belmont Park Village is an Equal Opportunity Employer and does not discriminate based on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, or status as a victim of domestic violence, arrest record or conviction record, or sincerely held practice of religion or any other characteristic protected by federal, state, local, or other law (“Protected Characteristics”).

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