Job Description

UI/UX Designer / Conversational Designer [77300] This range is provided by Onward Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $80.00/hr - $90.00/hr Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a UI/UX Designer III / Conversational Designer for a Large Financial company . This User Experience (UX) Designer be specific to the subject matter area of Conversational Design (CxD). This is a W2, Fully Remote Opportunity slated for 6 months. Application Deadline Feb 5th, 2025. Responsibilities: Creating and optimizing the dialogue flows for company's digital assistants, chatbots, phone and voice systems Creating and optimizing the dialogue flows for emerging technologies such as wearables, home assistants, and other means of interacting with conversational AI Crafting strategy and best practices for all conversational experiences shared across the company Researching, analyzing, and executing strategies and tactics to increase performance of conversational experiences end-to-end for the customer Performing competitive analysis, monitoring competitive activity and reacting to trends in conversational AI, multi-modal design, omni-channel service orchestration, proactive service design, and dynamic methods of engaging a brand for help, chat, search, and support Enabling the overall roadmap by establishing conversational component design inventory with effective use guidelines for those newer to conversation design Analyzing conversational AI intent performance and delivering insights for next steps that solve for missed utterances, remove high friction user experiences (UX), or better serve clients needs Partnering with digital, technology, design, line of business, and contact center internal groups to drive performance around intent-driven-design and intent based outcomes Requirements: Be a conversation design expert with case studies to show your experience. Show experience having developing and/or contributing to a differentiated, world class, digital and virtual customer service experience through the effective use of conversation design best practices. Show driving the strategy of chatbots, voicebots, and other conversational AI client experiences at large brands. Show effective and empathetic uses of natural language understanding (NLU) and context aware dialogue flows will increase innovation in the digital client experience applications in Online, mobile apps, and websites. Understand how to support plans to reduce cost-to-serve in the contact centers. Benefits: Medical, Dental, and Vision Insurance Life Insurance 401k Program eLearning Education Reimbursement Ongoing Training & Development *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks. To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf. Seniority level Mid-Senior level Employment type Contract Job function Design Industries Staffing and Recruiting #J-18808-Ljbffr Onward Search

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