Job Description

Customer Service Intern

Loretto is a comprehensive, continuing care organization providing a variety of healthcare services for older adults across Central New York. We are seeking a motivated and professional intern to join our Talent Acquisition team as a Customer Service Intern. This hands-on internship offers an opportunity to gain valuable experience in human resources, employee relations, and recruitment operations. The intern will serve as a first point of contact at our Talent Center front desk, assisting new hires and current employees with onboarding paperwork and general HR-related inquiries.

The successful candidate will work on a flexible schedule, up to 20 hours per week, in-person at our main Syracuse campus on Brighton Avenue. This is an unpaid internship.

Key Responsibilities

• Greet and assist new hires as they arrive for onboarding appointments.
• Guide candidates through completion of required employment paperwork, including I-9 forms and tax documents.
• Respond to basic questions from employees and candidates regarding onboarding, job applications, or general HR processes.
• Ensure accurate document collection and organization for compliance purposes.
• Maintain a professional, welcoming, and confidential front-desk environment.
• Support Talent Acquisition Coordinators and Specialists with special projects as needed.
• Provide exceptional service while maintaining confidentiality and professionalism.

What You Will Learn

• Best practices in candidate and employee experience.
• HR onboarding processes and compliance documentation.
• Workplace communication and customer service strategies.
• Insight into talent acquisition operations within a professional HR setting.
• Exposure to applicant tracking systems and HR technologies.

Qualifications

• Pay Range $0.01 - $0.01 / hour
• Currently enrolled in a degree program in Human Resources, Business Administration, Communications or a related field.
• Excellent communication and interpersonal skills.
• Interest in talent acquisition, human resources, or customer service.
• Strong interpersonal and communication skills.
• Professional demeanor and a customer-first attitude.
• Organized, detail-oriented, and dependable.
• Ability to handle confidential information with discretion.

Benefits/Compensation

• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Opportunity for career growth and movement within 19 sites!

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